Clik here to view.
A Good Quarter for Customer Service in 3Q2013
This week, continuing our tenth year of quarterly updates on the suppliers and products in customer service, we published our 3Q2013 Customer Service Update Report. Just a reminder, these reports...
View ArticleClik here to view.
Back to the Future in Customer Service
This week’s report is a product evaluation of V-Person, the virtual agent offering of Creative Virtual, a privately held supplier that was founded in 2003 and is based in London, UK with offices in the...
View ArticleClik here to view.
Next IT Alme: Helping Customers Do All Their Work
On September 2, 2004, we published my article, “May I Help You?” It was a true story about my experience as a boy working in my dad’s paint and wallpaper store. The experience taught me all about...
View ArticleClik here to view.
Virtual Assistant Update
We recently published “Virtual Assistant Update.” It’s a broad and not too deep update on virtual assistant technologies, products, suppliers, and markets from the perspective of the five leading...
View Article
